Payments
Payment is required in full 7 days before your training commences.
Should you have a discount code, gift voucher, please ensure you advise us at the time of making payment. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.
Refunds
We require a £50 non-refundable fee on all course bookings and cancellations
Cancellation or Transfer of Training Dates
Rescheduling Requests & Fees
In the event of a genuine reason for cancellation a fee of £50 is required (proof of which may be required); of a confirmed training date notified prior to the booked training date.
Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill.
In the first instance, please contact our team at [email protected] regarding your reschedule request (or non-attendance), who will aim to respond within 24 working hours.
Named Student
Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment.
If Professional Beauty Training should have to cancel your course for reasons outside of our control; Professional Beauty Training will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.
General
All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may, however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.
Patch Testing
A skin patch test must be completed, where recommended for each new treatment carried out on your trainer and student; it should be carried out at minimum 24 hours before treating the client for the first time or 48 hours before for clients with diabetes or other special circumstances.
Follow the manufacturers’ and your training guidelines. The point of the patch test is to see if the client is going to have an allergic reaction to the product or not. You cannot insure against reactions to the patch test, as there has been no negligence on the part of the therapist as you are working within the guidelines of your role as a therapist and within industry standards.
We request that testing must re-occur if there has been a change in the client’s medical history, a change in the treatment preparation (e.g. a new formula or different product), any hormonal changes such as pregnancy or menopause or if there has been a 12month interval since the last treatment. Ensure to review your client’s medical history on every visit.
We recommend that you always follow the specific manufacturer’s guidelines written on the product packaging, with regards to preparation, application and patch testing. In the case that the packaging recommends patch testing more frequently than the guidelines above, you will need to follow their instructions as it is likely they have encountered a specific problem during the product testing.
The list of treatments that currently require a patch test are:
- Eyelash/Eyebrow tinting
- Lash extensions
- Semi-permanent make-up
- Eyelash perming
- Henna brows
Minimum Student Age
We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.
Confirmation of Bookings
Once you have booked a training course you will receive an email usually within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours, confirmation will be sent on the next working day).
If booking last minute courses or courses scheduled for within less than 48 hours, please call to book so that we can confirm availability to you prior to payment. Where a course booked online outside office hours is unavailable or cancelled, an alternative date will be offered, or a refund of the course fee paid will be given within 5 days.
Should a receipt for payment be required, please request this by emailing [email protected] at the time of booking or within 12 months of completing the training.
Medical Conditions
Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are pregnant to partake in practical training or assessment days. The only exception of these are Nail and Make-Up courses. You may be required to provide models for your training with time slot allocations, please discuss and confirm on booking your training to confirm if this is required. Occasionally we can provide models or you will practice on each other too.
If you require 1-1 training please let us know at the time of booking, this is usually charged at £200 a day on request.
All students are required to disclose any medical conditions at the time of booking or allergies which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.
Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.
Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a course may result in forfeit of course fees.
Refresher Training
Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.
Complaints
We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email [email protected] with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.
For all other enquiries please contact:
For existing student support regarding coursework or assessment related issues/queries: [email protected]
For all queries relating to existing bookings, cancelling/rescheduling dates, diploma certificates or kits: [email protected]
Student kits
It is advised that students purchase a kit for lash extensions, lash lift, tint and henna where possible to patch test clients and practice following the course. We offer wholesale special price kits from professional beauty providers respected in the industry for each course to save you time and help with practice
